Return and Refund Guidelines

Online orders are subject to a 15-day return policy, meaning you have 15 days from the date of delivery to make a return request.

Your item must be unworn or unused, in its original packing, with tags, and in the same condition as when you received it in order to be eligible for a return. Additionally, you will require the proof of purchase or receipt.

You can reach us at sales@officialmushroomchocolatebars.us to initiate a return. Please be aware that the following address is where returns must be sent: 627 South Coffee Ave, Fresno, CA.

We will provide you with a return mailing label and information on how to deliver your product if your return is approved.

Issues and damages
In order for us to assess the problem and correct it, please check your purchase upon receipt and get in touch with us straight away if the item is damaged, faulty, or the incorrect one.

Bookings
Requests for cancellations or changes must be submitted at least one day in advance for activities that need reservations, such as the tasting class, fondue, or afternoon tea, in order to get a complete refund. If a different time slot becomes available, we are also pleased to reschedule reservations for the same day. In order to cover the cost of the materials and labour that go into the prior preparation of such experiences, you will only receive a 50% refund if you cancel on the same day.

Trades
Returning the item you have and then buying a new one separately when the return is approved is the quickest approach to be sure you receive what you want.

Returns
We will tell you after we’ve received and reviewed your return, and let you know if the refund was accepted or not. Within three to ten business days of approval, you will get an automated refund using the original payment method. Please keep in mind that processing and posting the refund may take some time for your bank or credit card company.
Please email sales@officialmushroomchocolatebars.us if it has been more than ten business days since we authorised your return.